Statewide Mortgage

Website and App Privacy Notice

Effective date: January 2022

At Statewide Mortgage LLC. (“Statewide Mortgage”), we respect your privacy and are committed to protecting it.

This notice explains how Statewide Mortgage collects, uses, discloses, and protects information that we

collect from and about you when you visit our website or use one of our apps (the “Services”). This

notice also describes your rights with respect to that information.

PLEASE NOTE: If you have a consumer financial product or service with us, we will use and share

information about you in accordance with our Privacy Policy. For more information about how we

use that information, and your rights regarding that information, please refer to that policy.

1. What information we collect

We may collect the following types of information about you, which we have grouped together as

follows:

• Identity and Contact Information. Examples include first name, last name, marital status, title,

date of birth, gender, physical address, shipping address, email address and telephone

numbers.

• Contacts Information. Examples include personal information contained within your

device’s Contact programs, but we will only collect this information after receiving your

permission to do so.

• Financial Information. Examples include credit information, payment information, and other

financial information.

• Transaction Information. Examples include details about payments to and from you, if

applicable.

• Technical Information. Examples include internet protocol (IP) address, your login

information, browser type and version, time zone setting and location, browser plug-in types

and versions, operating system and platform, and other technology on the devices you use to

access our website.

• Performance Information. Examples include crash data information, performance data, and

other diagnostic data or information.

• Location Information. Examples including precise location information and coarse location

information.

• Profile Information. Examples include your username and password, purchases or orders

made by you, your interests, preferences, feedback and survey responses.

• Usage Information. Examples include information about how you use our website, apps,

products and services and interact with advertising.

• Marketing and Communications Information. Examples include your preferences in receiving

marketing from us and your communication preferences.

• Demographic Information and Preferences. Examples include personal characteristics and

preferences, such as your age, marital and family status, number of children, etc.

• User Content. Examples include feedback that you provide to us.

• Mobile Device Content. We may collect information regarding your mobile device such as

device settings, unique device identifiers, information about your location, and analytical

information that may assist with diagnostics and performance. For your convenience, you

may be asked to grant permission for access to your mobile device’s geolocation data. This

information may be collected when you use certain services that are dependent on your

mobile device’s location (such as the location of an ATM or in-store transactions).

Some of the information we collect about you may be personal information, or personal data, that

can be used to identify you including, for example, your name, email address or mailing address. In

some jurisdictions, certain unique identifiers like IP addresses and other usage or technical

information may be considered personal information. Personal information does not include data

where your identity has been removed so that we can no longer identify you (anonymous data), which

we may use for any purpose.

2. Children’s online privacy

The Services are not intended for children under 13 years of age. No one under age 13 may provide

any personal information to or on the Services. We do not knowingly collect personal information

from children under 13. If we learn we have collected or received personal information from a child

under 13 without verification of parental consent, we will delete that information. This does not apply

to children that are joint account owners with adults and whose parent or guardian has provided the

necessary consents.

3. How we collect your information

We collect information from and about you in the following ways:

• When you provide it to us. You may give us information about you by filling in forms or by

communicating with us by email or otherwise. This includes information you provide when

you create an internet profile or when you otherwise contact us about our website, apps,

products, or services.

From our websites and emails. As you interact with our website, use our apps, websites using our

cookies, or our emails, we may automatically collect Technical Information about your equipment,

browsing actions and patterns. We collect this information by using cookies, server logs, web beacons,

and other similar technologies. Our Cookies and automatic data collection technologies section

contains more information and options to control or opt-out of certain data collection or uses.

Please note, these opt-out provisions may not apply if you use one of our consumer financial products

or services. If you use one of our consumer financial products or services, we will use and share

information about you in accordance with our Privacy Policy. For more information about how we

use that information, and your rights regarding that information, please refer to that policy.

• From others. We may receive information about you from third parties including, for example,

our affiliated companies, business partners, subcontractors, analytics providers, and service

providers.

4. Cookies and automatic data collection technologies

Our websites use automatic data collection technologies to distinguish you from other website users.

This helps us deliver a better and more personalized service when you browse our website. It also

allows us to improve our websites by enabling us to:

• Estimate our audience size and usage patterns.

• Store your preferences so we may customize our websites according to your individual

interests.

• Speed up your searches.

• Recognize you when you return to our website.

We also may use these technologies to collect information about your online activities over time and

across third-party websites or other online services (behavioral tracking).

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your

computer. For information about managing browser settings to refuse cookies, see Your rights

and choices.

• Flash Cookies. Certain features of our website may use Flash cookies (local stored objects)

instead of browser cookies to collect and store information about your preferences and

navigation to, from, and on the website. For information about managing Flash cookies see

Your rights and choices.

• Web Beacons. Our website pages, advertisements, and emails may contain small transparent

embedded images or objects known as web beacons (also referred to as clear gifs, pixel tags,

and single-pixel gifs) that permit us, for example, to count website page visitors or email

readers, or to compile other similar statistics such as recording website content popularity or

verifying system and server integrity. For information about managing web beacons, see Your

rights and choices.

Depending on where this notice is posted, we may use Google Analytics to provide certain analytics

services for us. More information about Google Analytics can be found in the Google Analytics Terms

of Use and the Google Analytics Privacy Policy.

We do not respond to or honor “do not track” (a/k/a DNT) signals or similar mechanisms transmitted

by web browsers.

5. How we use your information

We may use your information to conduct our business operations including for the following purposes:

• To create and manage your internet profile.

• To provide you with products and services.

• To conduct market research.

• To develop and provide advertising tailored to your interest and to determine the

effectiveness of our advertising.

• To provide you with the information or support that you request from us.

• To improve our website, products or services, marketing, customer relationships, and

experiences.

• To develop new products and services.

• To notify you of special offers, discounts, updates, and products and services that we think

may be of interest to you. To learn more about your choices with regards to these

communications see Your rights and choices.

• To manage our relationship with you which may include notifying you about changes to our

terms or privacy notice, providing you notices about your internet profile, asking you to leave

a review or take a survey, addressing any concerns you may have about our products or

services.

• To provide you with the information, products, services or support that you request form us

or to fulfill any other purpose for which you provide it.

• To deliver relevant content, advertisements, and messaging to you and to measure or

understand the effectiveness of such content, advertisements, and messaging.

• To carry out our obligations and enforce our rights and to protect our websites, customers,

and other individuals including to protect against or identify possible fraudulent transactions.

• For any other purpose as may be permitted by law.

We may use information that is not personal information for any purpose. For example, we may

aggregate usage data from many people in a way that does not identify any individuals to calculate

the percentage of users accessing a feature on the website.

6. Disclosure of Your Information

We may share non-personal information without restriction. We may share your personal information

with:

Any member of our corporate group, which means our subsidiaries, affiliates, our ultimate holding

company and its subsidiaries, and affiliates. Please note, these provisions may not apply if you use

one of our consumer financial products or services. If you use one of our consumer financial

products or services, we will use and share information about you in accordance with our Privacy

Policy.

• We share personal information with vendors, service providers and consultants that access personal information to perform

services for us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud

prevention, customer service, data analytics, property title and appraisal services, technical support, marketing and

advertising.

• To contractors, service providers, and other third parties we use to support our business and

who are bound by contractual obligations to keep personal information confidential and use

it only for the purposes for which we disclose it to them.

• To our business partners who provide services on our behalf but who may also use the

information we provide for their own commercial purposes.

• We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or

legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.

• To an actual or prospective buyer or other successor in the event of merger, divestiture,

restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets,

where one of the transferred assets is the personal information we hold.

• If we offer a co-branded promotion, to our co-sponsor.

• To fulfill the purpose for which you provide it.

• For any other purpose as may be permitted by law.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including responding to any government

or regulatory request.

• To enforce our Terms of Use and other agreements with you.

• To protect the rights, property, or safety of our business, our employees, our customers, or

others. This includes exchanging information with other companies and organizations for the

purposes of cybersecurity, fraud protection and credit risk reduction.

• To investigate suspected violations of any law, rule or regulation, or the terms or policies for

our website.

• We share personal information with vendors, service providers and consultants that access personal information to perform

services for us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud

prevention, customer service, data analytics, property title and appraisal services, technical support, marketing and

advertising.

We may also use your information to contact you about our own and third-parties' products and

services that may be of interest to you. If you do not want us to use your information in this way,

please adjust your user preferences in your internet profile or opt-out as directed when you receive

such an email from us. For more information, see Your rights and choices.

7. Third Party Content, Apps, and Links

Some content or applications on our websites may be served by third parties, content providers and

application providers, including the following:

a. User Content. Our websites may allow you to upload your own content to public areas

of the website. Any information you submit becomes public information, and we do not

control how others may use the content you submit. We are not responsible for uses

that may violate our privacy policy, the law, or your intellectual property rights.

b. Third-party links. Our websites may contain links to other sites, which we do not control.

Those websites have their own privacy policies and terms.

8. Your Rights and Choices

Your rights to access, update, and delete your information may vary depending on where you are

located and whether you use one of our consumer financial products or services. If you have a

consumer financial product or service with us, we will use and share information about you in

accordance with our Privacy Policy. For more information about your rights and choices as it relates

to that information, please refer to that policy.

• Cookies and Automatic Data Collection Technologies. You can set your browser to refuse all

or some browser cookies, or to alert you when websites set or access cookies. Flash cookies

are not managed by the same browser settings as are used for browser cookies. To learn how

you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s

website. However, if you disable or refuse cookies, please note that some parts of this website

may become inaccessible or not function properly. If you do not want Google Analytics to be

used in your browser, Google Analytics provides an opt-out tool which can be found here. In

some cases, you may be able to set your browser or email program to not download web

beacons.

• Interest-Based Advertising. Please see Interest-based advertising above for information on

how to opt-out of interest-based advertising.

9. Data Security

To protect your personal information from unauthorized access and use, we maintain physical,

electronic, and procedural safeguards, including but not limited to security measures that comply with

applicable federal and state laws. We also require our service providers and business partners to

whom we disclose the information to do the same. When you use certain types of information, such

as debit or credit card numbers, we encrypt the transmission of that information using secure socket

layer technology (SSL).

10. Consent for Communications

Telephone Calls and Other Communications. 

By providing your mobile phone number and opting in to receive SMS communications, You consent to receive text messages from Us, including:

• Information about your account.
• Updates on Our services or products.
• Marketing and promotional messages (with your prior express written consent, as required by law).
• News and event invitations.

To opt-in to receive SMS messages you will check the correct box during sign-up. Agreeing to receive marketing calls or text

(SMS) messages is not a condition of purchasing any goods or services.

We may also contact you for servicing your account, addressing complaints, billing or other

account-related matters, or other purposes reasonably related to the Services.

You agree to be contacted at any email or mailing address or telephone number that you or anyone acting on your behalf

provides to Statewide Mortgage or that we obtain through other lawful means.

Receiving promotional calls, text (SMS) messages, emails and direct mail from Statewide Mortgage is completely voluntary, and

Users may opt out at any time.

To opt out of promotional communications from Statewide Mortgage, email us at:  privacy@statewidemortgage.com

or opt out of receiving promotional emails by clicking the unsubscribe link in the email,

and opt out of promotional text (SMS) messages by texting STOP. 

If you have opted-in or consented to receive text messages, your consent to such messages will not be shared with any third parties.

Users may receive a final email or text message confirming the request.

Message and data rates may apply.

Please allow up to 10 business days to process any opt-out request. 

Please note that even if a User opts out, we may still send non-promotional communications, such as emails about site outages,

User’s online account or service requests that User submitted.

Children and Our Services

Our Services are not directed to children, and no one under the age of 18 may use our Services. If we learn that we have collected

personal information of a child under 18, we will make commercially reasonable efforts to delete such information from our files.

11. Changes to our privacy notice

We will post any changes we may make to our privacy notice on this page. The date the privacy notice

was last revised is identified at the top of the page. You are responsible for periodically visiting our

website and this page to check for any changes.

12. Withdraw of Consent to Receive Electronic Disclosures & Notices

You can withdraw your consent at any time by calling us or writing us at the number or address listed

below:

Phone: 502.585.5626

Mail: Statewide Mortgage

10140 Linn Station Rd.

Louisville, KY 40223

E-mail: privacy@statewidemortgage.com

13. Contact Us

If you have any comments or questions about our privacy policies, please use our Contact Us page to

reach out to us. You may also call us at 502-585-5626